El comercio electrónico tiene un desarrollo creciente en el Mercosur. Esto significa que todos los países tienen un crecimiento simetrico y que comercian de esta manera entre sí. No es posible afirmarlo pues las métricas son antiguas o sólo reflejan la situación de los países con mayor volumen de mercado como Brasil o Argentina.
Entonces cuando creemos que tenemos todas las respuestas nos cambian las preguntas. ¿En que condiciones se realiza el comercio electronico nacional?; ¿existe un comercio al interior del bloque?; ¿en que condiciones se realiza, existe marco legal, de seguridad, de interoperabilidad simétrico e interoperable en el Mercosur?. Son ests sin duda algunas de las respuestas que procura resolver el proyecto Mercosur Digital financiado por la Unión Europea y fondos propios de lospaìses participantes.
Tal vez el mas importante es establecer temas insoslayables como el de la Protección de Datos, la seguridad jurídica, y también la interoperabilidad que permita interrelacionar en tiempo real sistemas que no deben ser necesariamente los mismos pero que deben seguir los mismos estándares.
El Grupo de Interés sobre Administración Electrónica de W3C ha publicado una Nota de Grupo sobre cómo mejorar el acceso a la Administración a través de un mejor uso de la Web. Este documento pretende definir, aunque no dar respuesta todavía, a los conflictos y desafíos a los que se enfrentan las Administraciones en sus esfuerzos por aplicar los medios de los que disponemos en el siglo XXI a las iniciativas de Administración electrónica. Asimismo, facilita algunos ejemplos de estándares web abiertos ya existentes y aplicables. En los casos en los que los estándares actuales no satisfacen las necesidades de las Administraciones en lo referente al desarrollo de servicios de Administración electrónica, se indican dichas insuficiencias. Obtén más información sobre la Actividad de Administración Electrónica. De ese documento les adjunto la parte que habla de interoperabilidad, pero vale la pena visitar el original pues es muy completo y permite formar una opinión informada acerca del tema.
http://www.w3c.es/Noticias/2009/05/12/se-publica-una-nota-sobre-cmo-mejorar-el-acceso-a-la-administracin-a-travs-de-un-mejor-uso-de-la-web/
What is Interoperability?
Within the European Interoperability Framework [EC-EIFV1], Interoperability was defined as: "the ability of information and communication technology (ICT) systems and of the business processes they support to exchange data and to enable the sharing of information and knowledge." In the draft document as basis for the EIF v2 [EC-EIFV2DRAFT] this definition has been reworked into a more comprehensive one "the ability of disparate and diverse organizations to interact towards mutually beneficial and agreed common objectives, involving the sharing of information and knowledge between the organizations via the business processes they support, by means of the exchange of data between their respective information and communication technology (ICT) systems."
For the United Nations e-Government Survey 2008 From e-Government to Connected Governance [UN-SURVEY] means "the ability of government organizations to share and integrate information by using common standards."
The delivery of eGovernment services typically involves the interaction between actors, citizens, business and administrations, in a scenario of large diversity, not only in terms of technology, but also in terms of how the relationships and the processes are organized and of how the necessary data and information are structured and handled. The following types of interaction cover most of eGovernment services:
* Direct interaction between citizens or business with Public Administrations.
* Interaction and exchange of data among Public Administrations (Local, Regional, Central, Supra-National or International) and other organizations (other public entities, public universities, etc...). It is common in governmental processes that two or more public organizations share data while delivering a given service.
Interoperability is a relevant requirement which has been scaling steps in the political agenda in recent years. In the European Union for instance several policy documents and acts refer to interoperability, like the Communication to the Council and European Parliament (2006) 45 final [EC-COM45].
The achievement of interoperability requires a global approach which should take into account issues like types of interactions, dimensions of interoperability (organizational, semantic, technical, in time), the interoperability chain, standards, common infrastructures and services and conditions for share, re-use and collaborate.
The Dimensions of Interoperability
* Organizational Interoperability refers to the collaboration between entities in the development, deployment and delivery of eGovernment services, and to the interaction between services, and supporting processes, including also agreements or similar formal instruments about service levels, the use of common services, security or other quality aspects.
* Semantic Interoperability enables organizations to process information from external or secondary sources in a meaningful manner. The achievement of semantic interoperability may require supporting instruments that serve for collaboration, sharing and re-use of information artifacts also called semantic assets, like SEMIC.EU - The Semantic Interoperability Centre Europe [EC-SEMIC].
* Technical Interoperability refers to the interaction of technological systems.
* Interoperability in time refers to the interaction among elements that correspond to various technological waves. It is particularly relevant in relation to the preservation and access to information on electronic media along the time.
The Interoperability Chain
Interoperability behaves like a chain when systems and services are deployed across boundaries of entities or governments; there is a succession of interconnected elements, in a rather dynamic way, through interfaces and with projection to the interoperability dimensions. Interoperability may break at the weakest point elements individually adequate are deficiently joined. The delivery of complex services requires interoperability between all the links of the chain, end to end, including back-office and front-office environments. The interoperability chain might include basic links like infrastructures and associated services; data models and data integration; systems and services integration; and secure integrated multi-channel access; together with some transversal aspects. An important aspect of interoperability is enabling citizens who are using assistive technologies, mobile devices, and older software and hardware.
The Role of Standards
Standards are applicable in the dimensions of interoperability, they are used in common infrastructures and services, and they are used in certain links of the interoperability chain. The use of open standards allows that the actors providing and receiving eGovernment services may take part using their preferred technological choices. Governments are taking into account open standards in their policies and interoperability frameworks and in some cases like The Netherlands [NL-OSOSS] are developing coherent strategies towards openness. In the United States, OMB Circular A-119 [US-OMB119] directs agencies to "use voluntary consensus standards in lieu of government-unique standards in their procurement and regulatory activities, except where inconsistent with law or otherwise impractical."
Common Infrastructures and Services
Common infrastructures and services propagate interoperability producing economies of scale and using synergies that stem from cooperative work in similar areas of action and respecting the subsidiarity of the participating entities in the provision of complex services. They offer integrating solutions that ensure interoperability in the dominion of their implementation with the rest of information consumers, putting the focus on the corresponding interfaces. They facilitate the development of new services, as well as the interoperability of the existing ones.
Share, Re-Use and Collaborate
The voice sharing is present in the interoperability definition mentioned above; together with re-use, both of them are important for interoperability. The terms share and re-use are connected, for instance, with the corresponding policy in the European Union shaped in the Action Plan on Electronic Administration i2010 [EC-i2010]. The openness approach benefits interoperability and it is a condition that favors sharing and reusing. Putting in practice the sharing approach may require the support of platforms like OSOR.eu - Open Source Observatory and Repository [EC-OSOR] and the application by governments of adequate licensing conditions, as in the case of the EUPL [EUPL].
What Public Policy Outcomes are related to interoperability?
Interoperability policies developed by governments generally address the following goals:
* Improve the cooperation of government services with the aim of delivering better integrated services in a quicker and more flexible way.
* Improve efficiency and effectiveness driving to the reduction of costs.
* Making life easier to the citizen by means of offering more choice and reducing the administrative burden.
These outcomes provide benefits which are described in the following paragraphs.
What Are the Main Benefits of Interoperability?
Interoperability offers many important benefits to governments, to business and industry and to citizens. Within [EC-EIFV2DRAFT] there is a whole section on this question which is helpful to identify in summary the main benefits:
* Organizational coherence and integration. Interoperability is a means towards more coherent and integrated operation for the overall public administration domain. The current stovepipe organization of public institutions prevents the horizontal movement of information and allows only vertical flows according to the bureaucratic paradigm (command-report). Cross-agency interoperability makes the horizontal flow of information feasible and allows better communication and coordination amongst separate agencies.
* Coordination and cooperation. It facilitates better coordination and cooperation of government services enabling the development, aggregation, deployment and delivery of complex services.
* Technological choices. It facilitates the creation of scenarios where actors participate in eGovernment services using their preferred technological choices.
* It contributes to the reduction of administrative burden.
* It contributes to the reduction of ICT costs enabling a more efficient use of citizen's taxes because interoperability facilitates the re-use of data, the speed-up of services and supporting services development and deployment, the integration of services and the flow of data.
* It makes life easier for the citizen since interoperability is the key for the delivery of citizen centric services delivered through a multi-channel approach: reduces the burden on the citizen to request and present documents from different administrative services, speeds up decisions by government services resulting in higher quality and added value from the citizen's perspective and helping those with disabilities or the elderly with transportation or communication constraints.
* Increased multi-channel delivery. It facilitates the deployment of multi-channel delivery of government services.
How Can Interoperability Be Achieved?
Interoperability is by its own nature a joint effort. Sharing information requires sharing a set of common principles among all participants. The best way to achieve interoperability is through standardization.
Open Standards
It is of paramount importance to use open standards where available as opposed to proprietary formats. According to the Berkman Center for Internet and Society at the Harvard Law School [OPEN-ICT], a standard is considered to be open if:
* cannot be controlled by any single person or entity with any vested interests;
* evolved and managed in a transparent process open to all interested parties;
* platform independent, vendor neutral and usable for multiple implementations;
* openly published (including availability of specifications and supporting material);
* available royalty free or at minimal cost, with other restrictions (such as field of use and defensive suspension) offered on reasonable and non-discriminatory terms; and
* approved through due process by rough consensus among participants.
The workload to select standards for eGovernment services may be considerable and in fact all the governments that maintain lists of standards for their interoperability frameworks are carrying out similar tasks. That's why the IDABC Programme of the European Union started on the proposal of Denmark the work to develop a Common Assessment Method of Standards and Specification [EC-CAMSS]. This method has been elaborated on the basis of commonalities of existing practices in some European countries in relation to the assessment of standards for interoperability frameworks with the aim to facilitate this task and share the results. CAMSS identifies several criteria such as the ad equation of the standard to the required function, its potential in terms of stability, scalability and others, the degree of openness and the market conditions.
Open Source
Open Source does not imply the use of Open Standards or vice versa. Open Source refers to licensing and development models. It is essential that governments consider open standards in relation to considering either Open Source or proprietary solutions.
Government Interoperability Frameworks
Though it is possible to start peer-to-peer data interchange programs, greater value usually lies in multi-lateral solutions. This principle sets the ground for the creation of a Government Interoperability Framework (GIF).
A GIF is an instrument shared by different Governmental Organizations that provides a global approach to interoperability and which enables them to interact with each other, share information and business processes and cooperate for the delivery of eGovernment services. A GIF usually deals with the following:
* Legal status, scope, policies, organization, concepts, vocabulary, guidelines, practices, recommendations, compliance and governance issues.
* Interoperability dimensions and associated principles and relevant elements such as standards, common infrastructures and services, conditions for re-use and sharing and other possible aspects.
There a wide number of initiatives in this area:
* National Interoperability Frameworks. Many countries worldwide are developing their Interoperability Frameworks such as Australia [AU-IF], Belgium [BE-IF], Denmark [DK-IF], Estonia [EE-IF], Germany [DE-IF], The Netherlands [NL-IF], New Zealand [NZ-IF], United Kingdom [UK-IF].
European Interoperability Framework. Pursues the interoperability of services and systems between public administrations and the public (citizens, businesses) at a pan-European level [EC-EIFV1], [EC-EIFV2DRAFT].
What Are the Main Issues to Achieve Interoperability?
Interoperability presents a series of issues that need to be taken into account.
fraterno
js
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José Soriano - Coordinador
Projecto Mercosur Digital en Argentina
Oficina Nacional de Tecnología Información (ONTI)
Subsecretaria de Tecnologías de Gestión
Secretaría de Gabinete y de Gestión Pública
Jefatura de Gabinete de Ministros
Av. Roque Sáenz Peña 511
Piso 5to. Of.502
(C10335AAA9 Ciudad Autónoma de Buenos Aires
Tel/Fax (005411 4345 7531 / 4343 9001 int 525
soriano.jose@gmail.com
